I NEED A PAC CODE BUT KEEP GETTING ERROR MESSAGE

Forum|Forum|10 months ago
October 26, 2025
26 replies
1662 views

I have been trying for a week to get a pac code to keep my id mobile number when my contract ends next week. I tried everything, through the app, using the shortcode and dob, and live chat - where I was basically lied to after being on chat for half an hour and told it was resolved and would come through shortly, only for the same error message! Message as follows: Hi JAMES, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile

ID mobile, please assist urgently, I need this PAC code sorted! Regards

Show previous replies

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Lunathi M

iD Mobile Employee

Hi @Helpmepls79,

Thank you. I have now responded please kindly check.

-Luna

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Emmmaaa9919

New Contributor

I am having the exact same issue. I have been lied to on 3 separate occasions about a PAC code being generated.

I need someone to sort this out ASAP

MZone

Platinum  Contributor

I am having the exact same issue. I have been lied to on 3 separate occasions about a PAC code being generated.

I need someone to sort this out ASAP

Your probably better off creating a new post rather than using an existing post to ask your question that way a moderator should pick it up quicker.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew T

iD Mobile Employee

@Emmmaaa9919 -

Hi! I’ve just sent you a Private Message to find out more information. Thanks.

iD Community Manager

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Philprixe87

New Contributor

I have the same issue as above and it appears many customers do. How can ID mobile get this so wrong. Please contact me ASAP, I have been trying for a month to obtain a PAC code and get exactly the same run around as detailed above!

Please sort it out

Matthew T

iD Mobile Employee

@Philprixe87 -

Hi! I’ve just sent you a Private Message to find out more information. Thanks.

iD Community Manager