Active Contributor

Question

I NEED A PAC CODE BUT KEEP GETTING ERROR MESSAGE

Forum|Forum|10 months ago
October 26, 2025
26 replies
1662 views

I have been trying for a week to get a pac code to keep my id mobile number when my contract ends next week. I tried everything, through the app, using the shortcode and dob, and live chat - where I was basically lied to after being on chat for half an hour and told it was resolved and would come through shortly, only for the same error message! Message as follows: Hi JAMES, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile

ID mobile, please assist urgently, I need this PAC code sorted! Regards

MZone

Platinum  Contributor

@Helpmepls79 there is planned maintenance today so I would follow the instructions below after this has completed.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Helpmepls79Author

Active Contributor

Thanks for your message, however this isn't due to system maintenance, as I was trying for a week before the maintenance started.

WelshPaul

Platinum  Contributor

It’s best to wait for the maintenance window to pass. We don’t know for sure but it might be to fix a PAC system issue. Even if it’s unrelated there’s a good chance the current maintenance will prevent iD Mobile from issuing a PAC.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MZone

Platinum  Contributor

Thanks for your message, however this isn't due to system maintenance, as I was trying for a week before the maintenance started.

Follow the instructions contained below once the maintenance window has passed. If you still have issues after that then please post back here and hopefully a moderator will pick your query up.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Helpmepls79Author

Active Contributor

Idmobile please assist, still unable to raise a pac code.

Lamiya C

iD Mobile Employee

Hi @Helpmepls79 ,

I’m sorry to hear you’re having trouble requesting your PAC code.
You can request your PAC code in one of the following ways:

-Text: Send PAC followed by your date of birth (DDMMYY) to 65075 from your iD Mobile SIM.
-iD Mobile App / My Account Online:
-Go to Plan > Leave iD > Get PAC code and follow the prompts.
-Live Chat: If you're still having issues, please reach out via our Live Chat and ask to speak with an advisor.

Please DM us or email socialqueries@idmobile.co.uk with your account details so we can investigate further and work on a resolution

Lamiya
iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Helpmepls79Author

Active Contributor

Hi, how do I DM you? It won't let me send you a private message. Thanks

H

Helpmepls79Author

Active Contributor

I have tried all of the methods you've suggested and the all give me the same error message, perhaps it is an issue on my account?

H

Helpmepls79Author

Active Contributor

@idmobile please assist, I need a pac code by end of day tomorrow, this is ridiculous!

Lamiya C

iD Mobile Employee

Hi @Helpmepls79

I’m really sorry for the frustration caused, and I understand how urgent this is for you.
To request your PAC code, please text PAC followed by your date of birth (DDMMYY) to 65075 from your iD Mobile SIM. You can also request it via the iD Mobile app or by logging into My Account and selecting Plan > Leave iD > Get PAC code.
If you're experiencing issues with these methods, please reach out via Live Chat on our Help & Support page, or email us at socialqueries@idmobile.co.uk and we’ll do our best to assist you before the end of the day tomorrow.

Kind regards,

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.