i want to leave ID mobile | iD Mobile Community
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i want to leave ID mobile

  • August 27, 2024
  • 3 replies
  • 461 views

Kelly Moore
New Contributor

I'm not getting anywhere with wanting to leave ID mobile & I have a new contract with another company 

This topic has been closed for replies.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 30, 2024

Hey there @Kelly Moore, sorry to hear that.

 

If you’d like to leave us, please contact us via our live-chat for further assistance:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Decembersangel72
Gold Contributor
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Hi @Kelly Moore 👋🏻

If you have requested a PAC (to keep your number) or STAC (to be given a new number) code from iD Mobile and you have redeemed it with your new provider your number will be ‘ported over’ to them and your new contract will automatically start at that time and the iD Mobile one will end.
If you have purchased a SIM without using a PAC/STAC code then you will need to contact the live chat to close your iD account.
x


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • September 3, 2024

Hi @Kelly Moore,

Welcome to the Community!

It looks like @Decembersangel72 has answered your query.

If you require further assistance, please let us know.

 

Kash