Hey there @Kelly Moore, sorry to hear that.

If you’d like to leave us, please contact us via our live-chat for further assistance:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi @Kelly Moore 

If you have requested a PAC (to keep your number) or STAC (to be given a new number) code from iD Mobile and you have redeemed it with your new provider your number will be ‘ported over’ to them and your new contract will automatically start at that time and the iD Mobile one will end.
If you have purchased a SIM without using a PAC/STAC code then you will need to contact the live chat to close your iD account.
x

Hi @Kelly Moore,

Welcome to the Community!

It looks like @Decembersangel72 has answered your query.

If you require further assistance, please let us know.

Kash