I am upset and appauled ID mobike do not have human customer service so stucked without essentials apps in europe.
I am on a contract with ID mobile with 30gb roaming allowances. When I entered france, ID mobile send me a rate advice roaming text althrough when i looked at my account, it show my service was served by the id mobile network and the unused datas was 69 gb in my credit. No issue accessing my datas, calls, text. 6 days later i received the same text, no issue again again large data credit on my account and cover under an ID mobile network in France, datas worked perfectly until even in remote area until ID mobile send me another roaming text 10 days later and decided to block only my data, my account now showing 25Gb of roaming credit, texts and calls worked which i cannot used.
The complaint is : it is impossible to connect with an human at id mobile to ask for help. Either in App or online, ID mobile send you to Ai automated services and put barriers for help. There is no phone number to call customer service or direct easy access to them. Only App and chat which are run by Ai automated service so send you in loops, advices that do not respond to individual issues with ID mobile.
So I am stuck without internet for a week now which mean no maps to navigate and access to essential apps which all run on low datas, should work easily with 30gb credit and I need urgently as a vulnerable customer.
If by chance this post is mysteriously read by a human at curry or id mobile, this has nothing to do with the local network, my phone or sim card. YES i have done all the steps your Ai chat advices, YES there is a good network here YES i have datas in credit YES the sim card work.
It still no work because It is clear it come from an id mobile bot who put a block on my id mobile data around the 26/5/24, after the id mobile last text althrough my account show 25gb in credit.
Please id mobile remove your block so i can use the datas i have paid and can travel safely.
It is pointless to have a contract if i cannot used. If i dont hear from you in person, cannot help, respond to my complaint asap, i will write to the service ombusman, of couse, i will cancelled my id mobile contract at my return and ask for a refund.
This is an official complaint.
