I guess everybody has a different experience with the Three UK mobile network, ​@Donnie McCallum. 

For me, Internet access, texts, and calls have be fine over 10+ years of using Three UK’s network. 

You get issues with all networks unfortunately. All depends on masts available in your area and congestion. Three is the only network to offer 5G in my area currently. 

Yes as you say I suppose it depends on where you are but I work in London and I find the Internet and trying to make calls deplorable even when I come home I have to rely on WiFi as the use of my data is a waste of time but that's me everyone will be different 

I have a backup eSIM card in my phone (dual SIM) that I use for data only when I don’t have sufficient Three coverage as I live in a very rural area. I find this helps me with coverage black spots. 

Hello ​@Donnie McCallum 

Thank you for getting in touch. 

We are sorry to hear of the issues you have been experiencing with your service and that you wish to cancel. 

Have you previously reported the issue for our team to investigate? If so, can you please advise on what steps have been taken? 

We would like to be able to assist in getting this resolved for you. 

Thanks,

Nat 

I agree 3 network the worst ever had 3 ten years ago and was shocking but foolishly thought it would be better this time.How wrong can you be 

02 were more expensive but never had any problems and customer service was great can’t say that about ID mobile.How do I buy myself out of contract as it’s that bad, better off without phone😡

Hello ​@Ross Neilson 

Thank you for your post. 

We are very sorry to hear you have been experiencing issues with the service. 

Can you please expand on the problems you have been having? 

Thanks, 

Natalie

Every time I make a phone call the other person can hear me but dead at my end not even ringing been doing this for about 5 days now my wife has your sim as well and she is the same 

Thank you ​@Ross Neilson 

Can you please confirm the make/model of the handsets? 

Also if you are happy to, please provide the full postcode for where the issue is occurring. 

Thanks, 

Natalie 

Mine I phone 10 

wife’s I phone 14 

We live in G78 2AW 

Just outside Glasgow 

had same phones when with O2 and no problems only changed to you because you were cheaper 

thanks Ross 

Thank you ​@Ross Neilson 

On both handsets, can you please go to Settings - Phone - My Number and check that your numbers are showing correctly? 

There will need to begin with +44 and not 0. 

Thanks, 

Natalie 

Hi just done that and both phones numbers start 44 .this has only happened in last week it’s as if everything is very very slow even download and email accessing internet the lot it was never lightening fast but now 😩

When we phone out it takes ages to start to ring maybe 25/ 30 secs before it goes anything if at all 

Thank you ​@Ross Neilson 

I have ran and check and found this information. 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

Thanks, 

Natalie 

Hi 

how do I get out of my contract please can’t take anymore. I rely on my phone for my old infirm dad and ID mobile is not good enough 

please help this is very big issue for me 

thanks Ross 

Is there anyone there!or even cares ??

I want to leave now but can’t explain how do I leave before I stop paying for a service I’m Not getting 🤬

Hi ​@Ross Neilson 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom