Skip to main content
Solved

leaving


Ian Jolly
Community Member

I’m leaving Idmobile  but have only paid my direct debit on the 28th march will I get a refund?

Best answer by MZone

If you’re out of contract and porting your number after the contract end date you should get a final bill and pro rata refund. If you have given 30 days notice to cancel then you won’t. 

View original

2 replies

MZone
Gold Contributor
Forum|alt.badge.img+21
  • Gold Contributor
  • 901 replies
  • Answer
  • April 4, 2025

If you’re out of contract and porting your number after the contract end date you should get a final bill and pro rata refund. If you have given 30 days notice to cancel then you won’t. 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8182 replies
  • April 4, 2025

Hi ​@Ian Jolly 

 

As long as you’re out of contract, you’ll be refunded for the time you may have paid for in advance but not been on the network itself.

 

Tom