Leaving ID

• Does cancelling my Direct Debit cancel my plan? F.A.Q.

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Ok, makes sense, how van you set a New DD if you don't have a functioning sim and cannot get in the app as it was you active number and 1 time passcode ??. ant suggestions. and how do i cancel in there is no human on the website and the chat don't work and there don't seem to be an email link???

They will scam you. I ordered an upgrade with a free nintendo only a few days ago. The nintendo hasnt arrived and no one can help me, now I want to cancel my upgrade and they are charging me!

Hey there ​@Chris Mulligan, sorry to hear that.

Cancelling your direct debit doesn’t cancel the contract, and therefore payments remain due to be paid manually. If not paid manually, after some time, you will be chased by debt agencies to make the payments due I’m afraid.

If you cannot login or register to the app/website, you will need to make payment via the automated phone-line and follow the following instructions:

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

If you want the billing to stop, you will need to contact us to request a 30-day disconnection, or a PAC code to move your number to another network. If you want to do so, please contact us via our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi Tyler, this don't help,  how can i contact anyone, non of the links work, why would I continue to pay when I don't have an active sim and it appears that ID don't seem to understand that and there is no human to contact. the live chat is not working the links for the complaint are not working.  why hasn't Id got an email address!!!

Hey ​@Chris Mulligan ,  bit frustrating isn’t it?

I had similar issues, managed to eventually access the live chat via a friends phone as couldn’t do it on mine nor my PC.

If you can manage this, you can write “speak to a person / speak to a human” in the live chat to get to speak to an advisor, as the bots capacity to aid in niche circumstances seems pretty limited.

Regarding the resolution, i’d advise requesting to speak to a supervisor or the cancellations team, as they will have the power to actually help you and remove unjustified fees resolve things.
I’d suggest you wanna go this route, as having to bounce between Overdale ( their debt collection agency - who are a bit useless, frankly) and ID is a right pain.

Hope this helps, and best of luck mate!

Oh dear ​@Chris Mulligan - perhaps you can try sending a private message to iD support via their social media pages - Facebook and X (formerly Twitter). 

We are sorry to hear the links are not working ​@Chris Mulligan We have checked them from our side and they are appear to be working for us. 

Can you try another device?

You do also have the option of popping us over a private message on Facebook or X (Twitter).

Thanks, 

Nat