My father recently passed away,. I’ve tried using the chat function to talk with someone and send a copy of death certificate.
The service keeps kicking me out after waiting for ages (upwards of 10 mins).
can I speak to customer relations in a phone call, or email them?
I’ve tried 5 times now and wasted so much time, very frustrating!
Best answer by Kash
Hi
Welcome to the Community!
I’m very sorry for your loss and I hope you are doing well.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
+24Hi
Welcome to the Community!
I’m very sorry for your loss and I hope you are doing well.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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