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Moving country

  • November 28, 2024
  • 3 replies
  • 94 views

I have moved country temporarily and have got a sim plan over here. If I cancel my ID mobile plan how can I ensure that I can get the same phone number back when I move back to the UK next year?

Best answer by Tom

Hi ​@grussy18 

 

If you cancel your plan, it’ll disconnect and cancel the number.

 

We’d recommend keeping the plan as is, ensuring that payments are kept up to date, it might be worth seeing if you’re able to upgrade/change plan to a cheaper one so you’re paying less while you’re not using it.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • November 30, 2024

Hi ​@grussy18 

 

If you cancel your plan, it’ll disconnect and cancel the number.

 

We’d recommend keeping the plan as is, ensuring that payments are kept up to date, it might be worth seeing if you’re able to upgrade/change plan to a cheaper one so you’re paying less while you’re not using it.

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • November 30, 2024

There’s no cheaper plan. So I’m just stuck paying this contract that I can’t use until I get back just so I can keep my original UK number is that what you’re saying?


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • December 2, 2024

Hey there ​@grussy18. If you want to keep your phone number, you’d either need to continue the same contract, or move it to another network.

 

If you cancelled your plan with us, and didn’t move the number elsewhere, then it’d be lost within 60-days of disconnection.

 

Thank you,

Tyler