Why not use the CHAT page??

I would do honey if I could find it

Hi ​@Goddess 

What phone do you have?

Do you have VoLTE enabled on your handset?

If you wish to chat to an advisor then you can use the Live Chat…
https://www.idmobile.co.uk/live-chat

When you open the chat type ‘talk to a person’ in the dialogue box to get around answering all the inane chat bot questions.
Please be aware that the advisors handle a few chats at a time so it may take a while to actually get a chat started and then get replies, so make sure you have the time set aside to do this.

Good luck x



 

Hello ​@Goddess 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with calls. 

Can you please confirm your handset make/model? 

Also, is this happening all over or in one particular location? 

Thanks, 

Nat