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my ohone isnt ringing out or calling when my family call me

  • February 15, 2025
  • 4 replies
  • 55 views

How do I actually get some help with this rather than just search a series of notice boards? I want to at least speak to a chat bot 

4 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 442 replies
  • February 15, 2025

Why not use the CHAT page??


  • Author
  • New
 Contributor
  • 1 reply
  • February 15, 2025

I would do honey if I could find it


Decembersangel72
Silver Contributor
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Hi ​@Goddess 

What phone do you have?

Do you have VoLTE enabled on your handset?

If you wish to chat to an advisor then you can use the Live Chat…
https://www.idmobile.co.uk/live-chat

When you open the chat type ‘talk to a person’ in the dialogue box to get around answering all the inane chat bot questions.
Please be aware that the advisors handle a few chats at a time so it may take a while to actually get a chat started and then get replies, so make sure you have the time set aside to do this.

Good luck x



 


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  • iD Mobile Employee
  • 2119 replies
  • February 16, 2025

Hello ​@Goddess 

 

Thank you for getting in touch. 

 

We are very sorry to hear you are experiencing issues with calls. 

Can you please confirm your handset make/model? 

Also, is this happening all over or in one particular location? 

 

Thanks, 

 

Nat