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never received sim

  • June 16, 2025
  • 2 replies
  • 17 views

Amy McGuinness
Community Member

I have been paying £12 a month th for a SIM card that I have never received or used. I have tried several times to cancel it but this seems impossible as I do not know the mobile number.

 

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 16, 2025

See my post here:

 

Follow the instructions in that post on how to cancel.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 17, 2025

Hi ​@Amy McGuinness  I hope the link shared by ​@WelshPaul  has helped, but if we can do anything else please let us know.