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no pac code as promised today

  • January 30, 2025
  • 5 replies
  • 47 views
Errilljb
New
 Contributor

I ask what is going on.I was told I would get a PAC code by email but none arrived.Check my earlier transcript.Where do I complain now?

Best answer by MZone

Here’s how to request a PAC or STAC:

  • Via Text.

Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075 or STAC & your Date of Birth (DDMMYY) to 75075

  • In the iD Mobile app or My Account Online.

To disconnect in the iD Mobile app or My Account Online, you can:

  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap ‘Plan’.
  3. Tap ‘Leave iD’.
  4. Tap ‘Get PAC code’ or ‘Get STAC code’.
  5. Tap ‘Yes, proceed’.
  • Live Chat.

The quickest way to get a PAC or STAC is via text or in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

View original

    5 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1019 replies
    • Answer
    • January 30, 2025

    Here’s how to request a PAC or STAC:

    • Via Text.

    Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075 or STAC & your Date of Birth (DDMMYY) to 75075

    • In the iD Mobile app or My Account Online.

    To disconnect in the iD Mobile app or My Account Online, you can:

    1. Open the iD Mobile app or log-in to My Account Online.
    2. Tap ‘Plan’.
    3. Tap ‘Leave iD’.
    4. Tap ‘Get PAC code’ or ‘Get STAC code’.
    5. Tap ‘Yes, proceed’.
    • Live Chat.

    The quickest way to get a PAC or STAC is via text or in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Errilljb
    New
 Contributor
    • Errilljb
    • Author
    • New
 Contributor
    • 2 replies
    • February 1, 2025

    Doesn't work.They refuse me a PAC vis any means of communication. 

    Is this a blocking strategy. 

    Dire, dire dire

    Errilljb
    1 person likes this
    • Errilljb
      Errilljb
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • February 2, 2025

    Hey there ​@Errilljb, sorry to hear that. We wouldn’t refuse or block you from getting a PAC code at all.

     

    Have you still not received it thus far? If so, we’ll drop you a PM to look into this further for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Errilljb
    New
 Contributor
    • Errilljb
    • Author
    • New
 Contributor
    • 2 replies
    • February 3, 2025

    I just want a PAC code.They refuse despite customer service contact and 20 ish text requests.It is a strategy.They are in breach of ofcom guidelines.I want the code and they refuse.

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 4, 2025

    Hello ​@Errilljb 

     

    Very sorry to hear this. 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  ✉

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Nat 

    Reply.


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