no sound for outgoing calls and not recieving incoming calls

Doesn’t sound ideal, ​@Dornoch. 

Given your issues have been going on for months, and iD Mobile apparently can’t fix these issues with their network services, perhaps it’s time to switch everyone to another service provider.

Hello ​@Dornoch 

Thank you for getting in touch. 

We are very sorry to hear of the issues you have been experiencing with the service, we appreciate this must be frustrating. 

Can you please let us know what the team have advised regarding investigating the issue? 

If you are able to provide the postcode for where the issues occur, we would be happy to look in to this further. 

Thanks, 

Nat 

I have just started to have exactly the same issues and because I am in very bad health I need my phone working properly

I think its a simple case of your  network and support is going down the pan. Calls drop all the time for no reason , Some days you cant make calls and its getting so unreliable . I think its time you either switched us ALL to a network that works or allow us to all leave without charges. We can return the handsets and start with a better network with better support and reliability . 

I would like to talk to an ID technician in the near future

Hey there ​@crewbean, we did indeed have an outage with some calls/texts yesterday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phone

We sincerely apologise for the inconveniences caused and really thank you for your patience.

Please find updates here:

https://community.idmobile.co.uk/contacting-id-183/we-re-aware-that-some-customers-are-experiencing-issues-with-making-or-receiving-calls-72269

Thanks,

Tyler