Skip to main content
Question

no sound for outgoing calls and not recieving incoming calls

  • February 13, 2025
  • 2 replies
  • 45 views

Dornoch
Community Member

It’s just becoming a bit of a joke now, at the point now where I cannot make a phone call all day  due to the lack of service from ID mobile. No sound at all for outgoing calls, we have three contracts with ID mobile in the house and all three of them have been having this issue for months now and we are getting nowhere with trying to sort it. 
 

some days we aren’t even receiving incoming calls, no notification of a missed call either 

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12036 replies
  • February 13, 2025

Doesn’t sound ideal, ​@Dornoch

Given your issues have been going on for months, and iD Mobile apparently can’t fix these issues with their network services, perhaps it’s time to switch everyone to another service provider.


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hello ​@Dornoch 

 

Thank you for getting in touch. 

We are very sorry to hear of the issues you have been experiencing with the service, we appreciate this must be frustrating. 

Can you please let us know what the team have advised regarding investigating the issue? 

If you are able to provide the postcode for where the issues occur, we would be happy to look in to this further. 

 

Thanks, 

 

Nat