• 14 June 2024
  • 2 replies

I have requested a PAC code in which it asked me for the DOB but however it states that my DOB is wrong which is not possible. And I have no idea how this can be fixed and is beginning to worry me. Is there no other way a PAC can be requested.

2 replies

Userlevel 8
Badge +10

Have you tried the online Live Chat service at, @Kwamz

The iD advisers work until 8pm on weekdays (6pm at weekends) - the iD chatbot works 24/7.

Tell the chatbot you want to “talk to a person”, and ask them for your PAC.


Userlevel 7
Badge +6

Hi @Kwamz 


Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.