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I have tried to leave ID multiple times and I cannot because I cannot get a PAC code. I was told to wait 48hrs and try again but it still will not work. I can also not find out the remaining balance/cost to me if I leave now because again this says ‘error’ and doesn’t work. Please can you help me with this. I have spoken to three agents already over the past few weeks and it is still not resolved. 

Hi @emilyjayne63,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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