PAC code not supplied

Forum|Forum|8 months ago
April 16, 2025
3 replies
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galljw
New Contributor

I submitted a text to 65075 with content PAC 210237 and got the response, “we ran into a problem … check you’ve entered correct date of birth in format DDMMYY … if still not working contact us … and we’ll look into it for you”.
This is my request for it to be looked into, please? What is going wrong?

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Tyler C
iD Mobile Employee
Forum|Forum|8 months ago
April 16, 2025

Hey there @galljw, we’re sorry to hear that.

You can also request a PAC code via logging into the iD Mobile app/website:

https://www.idmobile.co.uk/help-and-advice/leaving-idmobile#:~:text=By%20text%20Text%20PAC%20DDMMYY,a%20PAC%20online%2C%20visit%20here.

If having issues with getting it via either method, please let us know and we can PM you to send a PAC code.

Thanks,

Tyler

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galljw
Author
New Contributor
Forum|Forum|8 months ago
April 16, 2025

I get the same response. Could it be that the date of birth held on file is incorrect?

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Tom
iD Mobile Employee
Forum|Forum|8 months ago
April 17, 2025

Hi @galljw

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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