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Question

PAC code not supplied

G
New
 Contributor
  • galljw
  • New
 Contributor
  • 2 replies

I submitted a text to 65075 with content PAC 210237 and got the response, “we ran into a problem … check you’ve entered correct date of birth in format DDMMYY … if still not working contact us  … and we’ll look into it for you”.
This is my request for it to be looked into, please? What is going wrong?

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 16, 2025

    Hey there ​@galljw, we’re sorry to hear that.

     

    You can also request a PAC code via logging into the iD Mobile app/website:

     

    https://www.idmobile.co.uk/help-and-advice/leaving-idmobile#:~:text=By%20text%20Text%20PAC%20DDMMYY,a%20PAC%20online%2C%20visit%20here.

     

    If having issues with getting it via either method, please let us know and we can PM you to send a PAC code.

     

    Thanks,

    Tyler

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    G
    New
 Contributor
    • galljw
    • Author
    • New
 Contributor
    • 2 replies
    • April 16, 2025

    I get the same response. Could it be that the date of birth held on file is incorrect?

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 17, 2025

    Hi ​@galljw 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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