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PAC request unsuccessful

  • June 26, 2025
  • 3 replies
  • 45 views

Han Zhang
New Contributor

Could someone please help me, I have gone through ID live chat 4 times in the past 2 weeks and have not been able to request a PAC to port out of ID to a different mobile number. Everytime I request PAC to 65075 I receive the following message: Hi --, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile

Best answer by andewhite

Probably best to make an official complaint to iD Mobile, ​@Han Zhang

Under the OFCOM rules, UK mobile network operators must give you a PAC within 24-hours of making your request. 

A live chat adviser should be able to give you a PAC. Alternatively, you could send a PM with your PAC request via Facebook Messenger or X.

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • June 26, 2025

Probably best to make an official complaint to iD Mobile, ​@Han Zhang

Under the OFCOM rules, UK mobile network operators must give you a PAC within 24-hours of making your request. 

A live chat adviser should be able to give you a PAC. Alternatively, you could send a PM with your PAC request via Facebook Messenger or X.


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  • Helpful Contributor
  • June 26, 2025

If you ring them, they should be able to get you one 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 27, 2025

Hi ​@Han Zhang  I am very sorry to hear that you have had issues with getting your PAC. Have you managed to get this now?

If not, please let us know and we can pop you a message here to get this all resolved. Thanks.