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phone not working


Jane Mahy
Community Member

My phone isn't accepting calls and some messages

2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 4, 2025

Hi there ​@Jane Mahy 

 

Are you a new customer?

 

If not, if you put your postcode into this link does it show any known issues?

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

 

Can you make calls okay? Is it normal text (SMS) messages or messages via apps that are affected?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8058 replies
  • January 7, 2025

Hi ​@Jane Mahy 

 

Sorry to hear this, is this just with incoming calls/messages?

 

Are you able to make calls and send texts okay?

 

Have you transferred a number to iD Mobile recently?

 

Tom