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Please help me to leave ID Mobile in April’25

Hello,

am about to move to the Cayman Islands later this month. Please would you cancel my account and ensure you do not take any more payments.

1. CLOSE account:

Please only use the April direct debit payment to settle my final amount and close my account.

thanks for your help and I wait for your cancellation.

kind regards,

Sonia Johsl

[REDACTED]

Best answer by MZone

If you can reply on here you should be able to use the live chat link. Try using a different browser/using WiFi.

+21

Please edit your above post and remove your phone number as this is a community forum so is not secure.
You need to use the iD online Live Chat service, to speak to a customer adviser @Salacia to give 30 days notice period to cancel your account.

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

The ID Mobile signal is so poor… I can’t access your live chat link 🤷🏽‍♀️

+21

If you can reply on here you should be able to use the live chat link. Try using a different browser/using WiFi.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Obviously this is not the case and I am not receiving any assistance!!!

+25

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Rich Text Editor, editor1

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