Hi @dwc99 

While roaming in an inclusive roaming zone, you may get up to 30GB to use, depending on when you last upgraded/purchased, I’d recommend the following to see how much you’d get;

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

You can’t use the app or website while on Wi-Fi? What happens when you try to use the below?

https://my.idmobile.co.uk/login

Tom

Thank you Tom, much appreciated for the advice. 

In terms of accessing my account to upgrade/amend my pack - in both instances using the app or the login address supplied in your message  - I get the same response  - “Sorry, your details do not match our records”  Please try again.  I really dont know why this is the case…..

So what I do now I really don’t know other than go to a different provider - as I cant access chat and there is no one I can speak to about it.  

Hi @dwc99,

Welcome to the Community!

I would advise that you contact our Live Chat Team for further assistance and they can check this out.

Kash

Thank you Kash - I’d love too however as I can’t access my account (as I mention) I can’t access Live Chat so I’m in a no win position and have no one I can discuss it with at ID.  Unless you have other ideas

Hi @dwc99 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom