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Slow internet not getting any better...why?

  • December 2, 2024
  • 1 reply
  • 77 views
Ldav1986
Community Member

So...when I first signed up to id mobile I signed up as the internet was powered by 3.....first year, no issues at all. Could run a firestick and a ps5 from it on hot-spot no worries.......these days....same place, same location, upgraded phone. Can't even run bbc player on hot-spot. The mobile data is horrendous wherever you go aswell these days and it's clearly not an isolated incident as there's loads and loads of others with the same issue.…

 

My 2 questions are

1. Why the decline in bandwidth? It's almost as if id keeps you sweet for the first year of contract, then cuts it for year 2?

 

How do I contact id about improving my bandwidth as they obviously have control of speeds and can improve/limit them. Am seriously thinking of cancelling my contract as there's just no point in being with id with the internet the way it is atm.

    1 reply

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 2, 2024
    Ldav1986 wrote:

    So...when I first signed up to id mobile I signed up as the internet was powered by 3.....first year, no issues at all. Could run a firestick and a ps5 from it on hot-spot no worries.......these days....same place, same location, upgraded phone. Can't even run bbc player on hot-spot. The mobile data is horrendous wherever you go aswell these days and it's clearly not an isolated incident as there's loads and loads of others with the same issue.…

     

    Hi there ​@Ldav1986 

    What does your postcode show for known issues?

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

     

    And have you lost 3G?

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

    (it defaults to 4G, simply toggle to 3G and 5G)

     

    But you’re another one saying things have deteriorated, myself included. For the last 3-4 days I’ve witnessed my 4G signal dropping to 0 bars, calls dropping and spotted my phone number shows as unknown on my phone when it does drop.

     

    My 2 questions are

    1. Why the decline in bandwidth? It's almost as if id keeps you sweet for the first year of contract, then cuts it for year 2?

     

    The links above might point you in a direction, or at least rule things out. Sometimes setting the phone/router to manually connecting to 4G rather than auto (5G being ‘buggy’ for some at the mo might also be worth exploring. But yes mine was good for a good few months though now its almost unusable. I even couldn’t get online via data either yesterday.

     

    How do I contact id about improving my bandwidth as they obviously have control of speeds and can improve/limit them. Am seriously thinking of cancelling my contract as there's just no point in being with id with the internet the way it is atm.

     

    You could drop iD a DM on their socials, or contact them on live chat, or wait to see if one of them on these forums picks this up. iD do have traffic management systems though whenever I checked they claim its not in use.

     

    Anyway this was a more of a you’re not alone reply 👍

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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