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Terminate contract

  • December 18, 2024
  • 3 replies
  • 111 views

I have several ID plans. One was for my child, who is now old enough to have their own contract. I want to  cancel the sim only plan they currently have and do not have a PAC or STAC as they are not keeping the number and their own account will be in their name not mine as it currently is. I tried to get in contact with live chat as I can not find a way to cancel and live chat is never available. How am I supposed to just terminate this contract.,

Best answer by andewhite

Have you tried sending a private message via the iD social media pages (Facebook, and X), ​@nellieellie

This community article might help.   

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3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • December 18, 2024

Have you tried sending a private message via the iD social media pages (Facebook, and X), ​@nellieellie

This community article might help.   


  • Author
  • New
 Contributor
  • 1 reply
  • December 18, 2024

Thank you ​@andewhite i don’t use social media but I have managed to find a link to live chat . Not the easiest but all sorted. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • December 19, 2024

Hey there ​@nellieellie, we’re glad to hear all is sorted!

 

Thank you,

Tyler