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whats app

  • May 2, 2025
  • 1 reply
  • 13 views

What’s app isn’t connecting to my new phone or ID mobile phone number

Best answer by Siân W

Hi ​@Jeffries083 

If you’ve setup your WhatsApp account to use two-step verification, perhaps this might be causing your issue?

Have you previously added your email address for use with WhatsApp two-step verification? Maybe add this if not already enabled. 

https://faq.whatsapp.com/796575231429493/?helpref=uf_share 

This WhatsApp online article might help to register your WhatsApp account with a phone call. 

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1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1420 replies
  • Answer
  • May 5, 2025

Hi ​@Jeffries083 

If you’ve setup your WhatsApp account to use two-step verification, perhaps this might be causing your issue?

Have you previously added your email address for use with WhatsApp two-step verification? Maybe add this if not already enabled. 

https://faq.whatsapp.com/796575231429493/?helpref=uf_share 

This WhatsApp online article might help to register your WhatsApp account with a phone call.