What’s app isn’t connecting to my new phone or ID mobile phone number
whats app
Best answer by Siân W
Hi
If you’ve setup your WhatsApp account to use two-step verification, perhaps this might be causing your issue?
Have you previously added your email address for use with WhatsApp two-step verification? Maybe add this if not already enabled.
https://faq.whatsapp.com/796575231429493/?helpref=uf_share
This WhatsApp online article might help to register your WhatsApp account with a phone call.
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