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Question

whats app

  • May 2, 2025
  • 1 reply
  • 11 views

What’s app isn’t connecting to my new phone or ID mobile phone number

1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 841 replies
  • May 5, 2025

Hi ​@Jeffries083 

If you’ve setup your WhatsApp account to use two-step verification, perhaps this might be causing your issue?

Have you previously added your email address for use with WhatsApp two-step verification? Maybe add this if not already enabled. 

https://faq.whatsapp.com/796575231429493/?helpref=uf_share 

This WhatsApp online article might help to register your WhatsApp account with a phone call.