Can you send and receive SMS text messages, ​@Mrjengo? 

I can receive txt messages and receive phone calls. I can't make calls, send text messages or use any mobile data.  My phone shows I'm connected to ID Mobile and it flips between 4G and 5G with from 1 to 5 bar strength depending on location. 

Customer service keeps telling me its a network issue, yet my wife also on ID Mobile doesn't have these issues. I've tried everything have suggested and still no resolution. 

Thanks. 

Does your spouse’s iD SIM work properly in your phone, ​@Mrjengo? 

Does your iD SIM work properly in your spouse’s phone? 

She has an Esim so cant try that. I’ve tried my sim and replacement sim in 3 other phones and the Currys tech guys phone. Its still same problem.

Everytime I make contact with IDmobile they say wait 24 or 48 hours.

Okay, so does your iD SIM work properly in your spouse’s phone, ​@Mrjengo?

Have you tried an iD eSIM in your phone?

My sim doesn’t work in any phone, tried a few phones. I’ve replaced and activated the sim. Same result in the other phones, no network, calls or data. So its not my phone settings.

I’ve not tried an eSim in my phone. 

Other than trying an eSIM, not sure what more to suggest ​@Mrjengo. 

It seems like something is not right, given the several different iD SIM cards you’ve tried, do not work in a number of different network unlocked phones.

Perhaps the only way to solve the issue is to get a PAC from iD and try another service provider.

I've ordered an eSim, I'll give that a try.

Thanks for the suggestions and help.

Hi ​@Mrjengo 

Please do let us know how you get on and thank you ​@andewhite for your assistance.

Natalie 

No luck. As in I've had no luck getting an eSim. I requested one via the app, after 2 hours no eSim, requested another and after 40 minutes got in touch with online chat to let them know that I had placed two requests in case it caused issues. I was told by support that they could see both requests and both had failed. Great. I was told that they would email straight straight with a eSim. Another 2 hours still no email. Got in touch again and told one would be sent, nothing again. Got in touch again and now the tech team and complaints team are looking into it. Another 48 hours. I've been fobbed off again. Still no data, can't make calls or send messages and now I don't receive emails from Idmobile.

What is going on? 

My account is paid up to date. 

I have exactly the same problem - I have honestly never come across a mobile company as bad as iD seems to be… almost impossible to contact and this ‘community’ just seems to be full of people desperately trying to get the contract that they’ve paid for to actually work… what is going on?

I’m getting fed up of Id Mobile. Its a joke.

Still no access to data, calls or text messages, from 26th September.

When I use online chat I get told to wait 24 to 48 hours and someone will contact me. No one ever does contact me. 

​@Natalie W can you help?

Hi ​@Mrjengo,

You should receive an SMS from our Technical Team.

If you don’t have an update the Live Chat Team can update you again.

Kash

The only SMS I've had is the one telling me it's going to cost £86.90 to cancel my contract early.

I've been on the online chat this morning for 90 mins and the only outcome was a  promise of a phone call from the complaints team, again. 

I've been waiting since Wednesday for a call back, as it shows on the attached screen shot I posted lasted week. 

Id Mobile were absolutely no help at all. After numerous phone calls, online chats and tech support they still couldn't solve my issue so I was given the option of cancelling my contract, with no early redemption fees and a months credit added to my account £12.  

I kept getting told it was a network issue in my area.. So I signed up for another new Id Mobile 30 day contract. The new eSim arrived within a few minutes and I was up and running in seconds. I could make calls, text messages and use the data again. Surely if it was a network issue or even an issue with my phone the new eSim wouldn't have worked.

To make this nightmare worse I've just received an email to say I'll be charged at the end of the month after cancelling my old contract (30 days notice) for the services that I'm using. I can't use any services which is why I had to cancel that contract. 

It's been 3 weeks today of constant emails, messages, online support and phone calls to rectify my issue which they could resolve. 

Not impressed at all with the customer service.

Hi ​@Mrjengo 

I’m really sorry to hear about the experience you’ve had , it’s absolutely not the level of service we aim to provide, and I completely understand how frustrating this must have been for you. After everything you’ve gone through, receiving a charge after cancelling your contract must feel incredibly disappointing, especially when you weren’t able to use the services.
 

If you would like some further support with anything. our Live Chat team are available from:

Live Chat Hours:
• Monday to Friday: 9am – 8pm
• Saturday, Sunday & Bank Holidays: 9am – 6pm
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also reach out via our socials (Facebook or Instagram), join the conversation on our Community page, or drop us an email at socialqueries@idmobile.co.uk and we’re always happy to help.
 

Lamiya
iD Mobile Social Media Team

I don't need any further support. I've moved on. The account has been cancelled, and I've cancelled the direct debit to stop any further charges being taken.

I don't want to be told that tech support needs to look into the issue further or that someone will call me back or that's it's a network issue and please allow 24 to 48 hours to be contacted.