Active Contributor

Solved

where do i get help from, Idmobile useless

Forum|Forum|11 months ago
October 8, 2025
20 replies
488 views

No data or able to receive calls. Changed sim, taken it to Curry's, tried different phones, tried resetting network,, I've chatted to online support who just say it's a network issue. I'm unable to use my phone unless connected to WiFi. Been like this for 3 weeks now. Going round in circles and getting nowhere.

Best answer by Kash M

Hi @Mrjengo,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

andewhite

Platinum  Contributor

Can you send and receive SMS text messages, @Mrjengo?

Forum member (non-iD).

MrjengoAuthor

Active Contributor

I can receive txt messages and receive phone calls. I can't make calls, send text messages or use any mobile data. My phone shows I'm connected to ID Mobile and it flips between 4G and 5G with from 1 to 5 bar strength depending on location.

Customer service keeps telling me its a network issue, yet my wife also on ID Mobile doesn't have these issues. I've tried everything have suggested and still no resolution.

Thanks.

andewhite

Platinum  Contributor

Does your spouse’s iD SIM work properly in your phone, @Mrjengo?

Does your iD SIM work properly in your spouse’s phone?

Forum member (non-iD).

MrjengoAuthor

Active Contributor

She has an Esim so cant try that. I’ve tried my sim and replacement sim in 3 other phones and the Currys tech guys phone. Its still same problem.

Everytime I make contact with IDmobile they say wait 24 or 48 hours.

andewhite

Platinum  Contributor

Okay, so does your iD SIM work properly in your spouse’s phone, @Mrjengo?

Have you tried an iD eSIM in your phone?

Forum member (non-iD).

MrjengoAuthor

Active Contributor

My sim doesn’t work in any phone, tried a few phones. I’ve replaced and activated the sim. Same result in the other phones, no network, calls or data. So its not my phone settings.

I’ve not tried an eSim in my phone.

andewhite

Platinum  Contributor

Other than trying an eSIM, not sure what more to suggest @Mrjengo.

It seems like something is not right, given the several different iD SIM cards you’ve tried, do not work in a number of different network unlocked phones.

Perhaps the only way to solve the issue is to get a PAC from iD and try another service provider.

Forum member (non-iD).

MrjengoAuthor

Active Contributor

I've ordered an eSim, I'll give that a try.

Thanks for the suggestions and help.

N

Natalie W

iD Mobile Employee

Hi @Mrjengo

Please do let us know how you get on and thank you @andewhite for your assistance.

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MrjengoAuthor

Active Contributor

No luck. As in I've had no luck getting an eSim. I requested one via the app, after 2 hours no eSim, requested another and after 40 minutes got in touch with online chat to let them know that I had placed two requests in case it caused issues. I was told by support that they could see both requests and both had failed. Great. I was told that they would email straight straight with a eSim. Another 2 hours still no email. Got in touch again and told one would be sent, nothing again. Got in touch again and now the tech team and complaints team are looking into it. Another 48 hours. I've been fobbed off again. Still no data, can't make calls or send messages and now I don't receive emails from Idmobile.

What is going on?

My account is paid up to date.