I have exactly the same problem - I have honestly never come across a mobile company as bad as iD seems to be… almost impossible to contact and this ‘community’ just seems to be full of people desperately trying to get the contract that they’ve paid for to actually work… what is going on?

I’m getting fed up of Id Mobile. Its a joke.

Still no access to data, calls or text messages, from 26th September.

When I use online chat I get told to wait 24 to 48 hours and someone will contact me. No one ever does contact me. 

​@Natalie W can you help?

Hi ​@Mrjengo,

You should receive an SMS from our Technical Team.

If you don’t have an update the Live Chat Team can update you again.

Kash

The only SMS I've had is the one telling me it's going to cost £86.90 to cancel my contract early.

I've been on the online chat this morning for 90 mins and the only outcome was a  promise of a phone call from the complaints team, again. 

I've been waiting since Wednesday for a call back, as it shows on the attached screen shot I posted lasted week. 

Id Mobile were absolutely no help at all. After numerous phone calls, online chats and tech support they still couldn't solve my issue so I was given the option of cancelling my contract, with no early redemption fees and a months credit added to my account £12.  

I kept getting told it was a network issue in my area.. So I signed up for another new Id Mobile 30 day contract. The new eSim arrived within a few minutes and I was up and running in seconds. I could make calls, text messages and use the data again. Surely if it was a network issue or even an issue with my phone the new eSim wouldn't have worked.

To make this nightmare worse I've just received an email to say I'll be charged at the end of the month after cancelling my old contract (30 days notice) for the services that I'm using. I can't use any services which is why I had to cancel that contract. 

It's been 3 weeks today of constant emails, messages, online support and phone calls to rectify my issue which they could resolve. 

Not impressed at all with the customer service.

Hi ​@Mrjengo 

I’m really sorry to hear about the experience you’ve had , it’s absolutely not the level of service we aim to provide, and I completely understand how frustrating this must have been for you. After everything you’ve gone through, receiving a charge after cancelling your contract must feel incredibly disappointing, especially when you weren’t able to use the services.
 

If you would like some further support with anything. our Live Chat team are available from:

Live Chat Hours:
• Monday to Friday: 9am – 8pm
• Saturday, Sunday & Bank Holidays: 9am – 6pm
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also reach out via our socials (Facebook or Instagram), join the conversation on our Community page, or drop us an email at socialqueries@idmobile.co.uk and we’re always happy to help.
 

Lamiya
iD Mobile Social Media Team

I don't need any further support. I've moved on. The account has been cancelled, and I've cancelled the direct debit to stop any further charges being taken.

I don't want to be told that tech support needs to look into the issue further or that someone will call me back or that's it's a network issue and please allow 24 to 48 hours to be contacted.