Why is it so hard to get a PAC code

Hi ​@Chrisgnz,

Welcome to the Community!

We are currently experiencing some technical issues. Are you requesting the PAC via Live Chat or the SMS number?

• By textText PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 30th October 1999 would be 301099). We'll text you back straight away with your PAC.
• Via the iD appLog in to the My iD App and go to My Account > End my plan.
• OnlineTo request a PAC online, visit here.

A PAC is valid for 30 days from the date it's issued. If you don't use it before it expires, your plan won't be cancelled and you'll continue to be billed.

Whilst we are experiencing Technical Issues you may not be able to retrieve a PAC code. 

Kash

I’m requesting it by both and neither work 

Hey there ​@Chrisgnz, we’re sorry to hear that. Would you like us to drop you a PM to get that for you?

Thanks,

Tyler

If you can although I doubt it will work 

Hi ​@Chrisgnz 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks, 

Natalie 

I didn’t get replied back to in the end …… 

​@Chrisgnz,

We will get back to you as soon as possible.

Thanks for your patience.

Kash