I’m also a newbie and have been REALLY frustrated with the live-chat which though available for me didn’t do anything at all to help! But… I did ask a question within this forum and someone from ID Mobile answered and solved my problem. Give that a try.

Just tell the 24/7 iD chatbot you want to “talk to a person”, @pjw67. 

The advisers work until 8pm on weekdays.

It’s ok I’ve dealt with it. Thanks very much though, appreciated.

Hi @pjw67, just in case this is still needed, there’s a few ways to get in contact with us at iD if you’d like to speak to an advisor quickly. I’ve left these contact methods below:

Facebook: www.facebook.com/idmobileuk

Twitter: @iD_Mobile_UK

Live chat: https://www.idmobile.co.uk/live-chat

-Lauren

Hi Lauren - none of those are ways to ‘speak to an advisor quickly’. You should add telephone support!

Hey there @Big Col, we’re sorry you feel this way and we take your feedback on-board.

Thanks,

Tyler

Does that mean you’ll be introducing telephone support soon? It’ll be one of the factors that I consider when I next decide who to pay for my mobile contract!

I need to speak to an agent about a problem with my account. How do i do this. If I can't intealky dontbwant to be with this company

I'm going to turkey In a few days, I need to know if I can.use my phone over there. I cant find in my account if I have a spending cap and if so how much do I have

Hey there @Big Col, as mentioned, we’ll take your feedback on-board. At the moment, we’re not looking at bringing in customer services via the phone, but we will never say never.

Hi @Markmr3, roaming in Turkey would cost out of contract charges, which you can find below:

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

If you need to speak to agent, you can do so here also:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Followed these links, pressed the icons-and nothing happens! Very annoying and frustrating!

Hi @Michael Duffy,

Can you please advise which link and icon you tried?

Once you confirm we can investigate further.

Kash

The link in your last reply. Tried every icon. Tell me, are employed by I'd, or are you just a week meaning customer?

Meant well meaning.

@Michael Duffy,

Please visit https://www.idmobile.co.uk/live-chat

From here please click the blue Live Chat link.

Once you click this you’ll be prompted to the chat pop-up box

If you still have issues we can send you a PM.

Kash