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Why is there no live chat or any other way to contact anyone at ID?

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Why is there no live chat or any other way to contact anyone at ID? I’ve been going round in circles for half an hour and keep coming to the same page saying how live chat is available?

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Best answer by Lauren 25 June 2024, 16:49

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B
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Why is there no live chat or any other way to contact anyone at ID? I’ve been going round in circles for half an hour and keep coming to the same page saying how live chat is available?

I’m also a newbie and have been REALLY frustrated with the live-chat which though available for me didn’t do anything at all to help! But… I did ask a question within this forum and someone from ID Mobile answered and solved my problem. Give that a try.

andewhite
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Why is there no live chat or any other way to contact anyone at ID? I’ve been going round in circles for half an hour and keep coming to the same page saying how live chat is available?

Just tell the 24/7 iD chatbot you want to “talk to a person”, @pjw67. 

The advisers work until 8pm on weekdays.

Forum member (non-iD)
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It’s ok I’ve dealt with it. Thanks very much though, appreciated.

Lauren
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Hi @pjw67, just in case this is still needed, there’s a few ways to get in contact with us at iD if you’d like to speak to an advisor quickly. I’ve left these contact methods below:

 

Facebook: www.facebook.com/idmobileuk

Twitter: @iD_Mobile_UK

Live chat: https://www.idmobile.co.uk/live-chat

-Lauren

 

 

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B
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Hi Lauren - none of those are ways to ‘speak to an advisor quickly’. You should add telephone support!

Tyler
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Hey there @Big Col, we’re sorry you feel this way and we take your feedback on-board.

 

Thanks,

Tyler

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Hey there @Big Col, we’re sorry you feel this way and we take your feedback on-board.

 

Thanks,

Tyler

Does that mean you’ll be introducing telephone support soon? It’ll be one of the factors that I consider when I next decide who to pay for my mobile contract!

M

I need to speak to an agent about a problem with my account. How do i do this. If I can't intealky dontbwant to be with this company

M

I'm going to turkey In a few days, I need to know if I can.use my phone over there. I cant find in my account if I have a spending cap and if so how much do I have

Tyler
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Hey there @Big Col, as mentioned, we’ll take your feedback on-board. At the moment, we’re not looking at bringing in customer services via the phone, but we will never say never.

 

Hi @Markmr3, roaming in Turkey would cost out of contract charges, which you can find below:

 

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

If you need to speak to agent, you can do so here also:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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