wont let me leave | iD Mobile Community
Skip to main content

wont let me leave

  • January 5, 2025
  • 2 replies
  • 40 views
Kelly348
New Contributor

I have a bill stating that this is a monthly bill not a leaving bill that I have already paid for. I can't access my account to sort this!!!! This is not good enough. You are not helping. I need to access my account and shut it down . The number does not exist anymore

    2 replies

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • January 5, 2025

    Hi there

    Did you try their other contact methods given to you on your other topic

    As in Tag @iD Mobile on Facebook or @iD_Mobile_UK on X or https://www.idmobile.co.uk/live-chat

    And as advised on the above link they don’t have a phone number.

     

    If you submitted a PAC or STAC request to iD (rather than just cancelling the DD) then the leaving part should have been automated - they know you’re leaving, you leave the DD open until any monies owed either way are paid and AFAIK they shut the account down, possibly (IDK) after 30 days…

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • January 7, 2025

    Hi ​@Kelly348,

    Welcome to the Community!

    Just checking if you managed to get this resolved?

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement