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wont let me leave

  • January 5, 2025
  • 2 replies
  • 36 views

Kelly348
New Contributor

I have a bill stating that this is a monthly bill not a leaving bill that I have already paid for. I can't access my account to sort this!!!! This is not good enough. You are not helping. I need to access my account and shut it down . The number does not exist anymore

2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 5, 2025

Hi there

Did you try their other contact methods given to you on your other topic

As in Tag @iD Mobile on Facebook or @iD_Mobile_UK on X or https://www.idmobile.co.uk/live-chat

And as advised on the above link they don’t have a phone number.

 

If you submitted a PAC or STAC request to iD (rather than just cancelling the DD) then the leaving part should have been automated - they know you’re leaving, you leave the DD open until any monies owed either way are paid and AFAIK they shut the account down, possibly (IDK) after 30 days…


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • January 7, 2025

Hi ​@Kelly348,

Welcome to the Community!

Just checking if you managed to get this resolved?

If you require further assistance, please let us know.

 

Kash