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Question

how to change from pay monthly to pay as you go


Hi,

 

I moved outside UK due to new job and wish to change my ID pay monthly plan to pay as you go since I still want to keep this number and some contact with UK. Can you help me on how to change it? Do I need a new SIM card or just some online operation is OK? Many thanks!

 

Ruidie

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5 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 13, 2020

Hello @RUIDIE TANG 

It’s not possible to convert your SIM to PAYG unfortunately and vice versa.

If you wanted to cancel the account, this can be done in the iD app/account via My Account > End my plan

 

Mohammed


  • Author
  • Community Member
  • 0 replies
  • May 13, 2020

Thanks for reply. But I want to keep this number. if I end this plan, and buy a new ID mobile SIM card purely for pay as you go, can I transfer this number to the new PAYG SIM?


  • iD Mobile Employee
  • 1428 replies
  • May 14, 2020

Hi @RUIDIE TANG 

Unfortunately , we cannot transfer the number from iD Mobile to another iD Mobile.

Thanks, 

Pearl

 


MOHAMAD TAMIM
Community Member
  • Community Member
  • 0 replies
  • April 11, 2022

Hello, I bought a new plan from ID and I have an old plan. I would like to end the old one and transfer the old plan number to the new one, can I please 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • April 19, 2022

Hi @MOHAMAD TAMIM,

Are you wanting to transfer your old iD Mobile number to a new iD Mobile SIM?

Unfortunately internal number ports are not possible with iD Mobile, you would need to upgrade if you wish to keep the number.

 

 

Kash