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Question

how to change from pay monthly to pay as you go

  • 12 May 2020
  • 5 replies
  • 145 views
R
Rank

Hi,

 

I moved outside UK due to new job and wish to change my ID pay monthly plan to pay as you go since I still want to keep this number and some contact with UK. Can you help me on how to change it? Do I need a new SIM card or just some online operation is OK? Many thanks!

 

Ruidie

5 replies

Mohammed
Rank
Userlevel 8
Badge +9

Hello @RUIDIE TANG 

It’s not possible to convert your SIM to PAYG unfortunately and vice versa.

If you wanted to cancel the account, this can be done in the iD app/account via My Account > End my plan

 

Mohammed

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R
Rank

Thanks for reply. But I want to keep this number. if I end this plan, and buy a new ID mobile SIM card purely for pay as you go, can I transfer this number to the new PAYG SIM?

P
Rank
Userlevel 4
Badge +2

Hi @RUIDIE TANG 

Unfortunately , we cannot transfer the number from iD Mobile to another iD Mobile.

Thanks, 

Pearl

 

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MOHAMAD TAMIM
Rank

Hello, I bought a new plan from ID and I have an old plan. I would like to end the old one and transfer the old plan number to the new one, can I please 

Kash
Rank
Userlevel 6
Badge +7

Hi @MOHAMAD TAMIM,

Are you wanting to transfer your old iD Mobile number to a new iD Mobile SIM?

Unfortunately internal number ports are not possible with iD Mobile, you would need to upgrade if you wish to keep the number.

 

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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