I want to keep my ID phone number as I got a new phone on ID network but it won't let me and I can't find any help
Question
keeping id phone number when upgrading phone
This topic has been closed for replies.
Hello
If you upgraded your handset the number is retained as the plan updates.
It sounds like you may have ordered a new contract instead.
When you log into the iD app /account which plan shows? Is it showing the old one or the new one?
Mohammed
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.