Question

keeping id phone number when upgrading phone

  • 9 May 2021
  • 1 reply
  • 63 views

I want to keep my ID phone number as I got a new phone on ID network but it won't let me and I can't find any help


1 reply

Userlevel 7
Badge +9

Hello @2sharon10

If you upgraded your handset the number is retained as the plan updates. 

It sounds like you may have ordered a new contract instead.

When you log into the iD app /account which plan shows? Is it showing the old one or the new one?

 

Mohammed

Reply