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New sim being sebnt but never asked for one.

M
Rank
Userlevel 1

This morning I got a text from ID Mobile saying my account needed updating, I logged in and had to re-enter my payment card details... weird.

Then a few hours later I get another text saying a new SIM is on its way.

What the hell?

I don’t want a new SIM, I don’t want my account changed in any way.

What is happening? WHY?

How do I cancel this unwanted SIM?

 

 

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Best answer by mogadon 2 June 2021, 11:30

All sorted via live chat, SIM is cancelled.

A struggle to get past gatekeeper BOT on Live Chat . I wrote “need human” and it worked, yay.

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2 replies

M
Rank
Userlevel 1

All sorted via live chat, SIM is cancelled.

A struggle to get past gatekeeper BOT on Live Chat . I wrote “need human” and it worked, yay.

Mohammed
Rank
Userlevel 7
Badge +9

Hello @mogadon,

Glad to hear you were able to get this sorted via Live Chat in the end and apologies for the delayed response as we were out of office at the time so wouldn’t have seen this until we were back.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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