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Question

no email confirmation

  • May 2, 2021
  • 1 reply
  • 32 views

Jo1
Community Member
  • Community Member

I ordered an upgrade handset through the app but received no confirmation of any kind so I don’t have an order number to track it with? Took my card details but no confirmation 

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • May 3, 2021

Hi @Jo1,

I am sorry to hear about that. We would expect you to hear about the order as soon as it is ready for dispatch. We will send you a PM now so we can check on the order for you.

Ryan