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sim upgrade

S
Community Member

My Contract is coming to the end I would like to go on a sim only plan what do I have to do next.

also I am working in Germany at the moment and an unable to get back to collect any new sim that you might send.

Best answer by Mohsin

Hi @snowyforbes 

You can choose a new sim-only deal through your iD Mobile App. Simply select ‘Plan Change’ or ‘Upgrade’ through your iD App. We do send out a new sim card, however, you can carry on using your existing sim card as the new tariff will be updated on it.

-Mohsin

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5 replies

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • Answer
  • May 17, 2021

Hi @snowyforbes 

You can choose a new sim-only deal through your iD Mobile App. Simply select ‘Plan Change’ or ‘Upgrade’ through your iD App. We do send out a new sim card, however, you can carry on using your existing sim card as the new tariff will be updated on it.

-Mohsin

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S
1 person likes this
  • S
    snowyforbes
S
Community Member
  • snowyforbes
  • Author
  • Community Member
  • 0 replies
  • May 17, 2021

Hi Mohsin,

Thank you for responding as you have suggested I will look at the new plans and take from there.

 

Kind Regard

V Forbes

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • May 18, 2021

Just remember @snowyforbes,

We do send a new SIM with upgrades just make sure you do not activate this in the app or you will lose services and we can’t re-activate the old SIM.

 

Mohammed

 

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S
1 person likes this
  • S
    snowyforbes
L-s Luc
Community Member
  • L-s Luc
  • Community Member
  • 0 replies
  • June 29, 2021

Hey id,

I have lost my Phone over a few weeks ago and i was wondering i could get a replacement sim card 

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • June 30, 2021

Hi @L-s Luc,

 

We can sort out a replacement SIM for you. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

 

 

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