Solved

sim upgrade

  • 16 May 2021
  • 5 replies
  • 202 views
S
Rank

My Contract is coming to the end I would like to go on a sim only plan what do I have to do next.

also I am working in Germany at the moment and an unable to get back to collect any new sim that you might send.

icon

Best answer by Mohsin 17 May 2021, 15:17

Hi @snowyforbes 

You can choose a new sim-only deal through your iD Mobile App. Simply select ‘Plan Change’ or ‘Upgrade’ through your iD App. We do send out a new sim card, however, you can carry on using your existing sim card as the new tariff will be updated on it.

-Mohsin

View original

5 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @snowyforbes 

You can choose a new sim-only deal through your iD Mobile App. Simply select ‘Plan Change’ or ‘Upgrade’ through your iD App. We do send out a new sim card, however, you can carry on using your existing sim card as the new tariff will be updated on it.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Hi Mohsin,

Thank you for responding as you have suggested I will look at the new plans and take from there.

 

Kind Regard

V Forbes

Mohammed
Rank
Userlevel 7
Badge +9

Just remember @snowyforbes,

We do send a new SIM with upgrades just make sure you do not activate this in the app or you will lose services and we can’t re-activate the old SIM.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L-s Luc
Rank

Hey id,

I have lost my Phone over a few weeks ago and i was wondering i could get a replacement sim card 

Will
Rank
Userlevel 6
Badge +8

Hi @L-s Luc,

 

We can sort out a replacement SIM for you. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply