Have gone in store today to query upgrade that we apparently had last May for three phones on contract. We didn't authorise upgrade or receive new phones? We were in lockdown and we always go in store to look ? The assistant in shop today said we did it online.... we haven't, or signed for any new phones?? We only knew about this as we were upgrading two other phones (we have 5 phones in total on contract) and thought we'd check ours?? I would like to speak to someone to resolve this as we would either like the upgraded phones or cancel the contracts? (Which is what we would of done last May, if given the option, as deals better elsewhere) we've always had very good service from you so hopefully this can be sorted out. Thanks. Sara
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