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Why cant i change plan of an existing number to one I have just purchased?

  • 15 June 2021
  • 4 replies
  • 47 views
C
Rank

I already have 1 sim only deal and have just bought a second from you for my other child. I want to upgrade the first plan to be the same but this plan is not offered to me when I try and change plan! How can I move my daughter to be on the same plan? Very frustrating!!!!

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Best answer by WelshPaul 16 June 2021, 09:29

Speak to a live agent on the link below:

https://www.idmobile.co.uk/live-chat

 

Request that they change your plan to the one you want. As long as it is a plan offered on the idmobile.co.uk website I don’t think there will be a problem. If they refuse, get a PAC and take your custom else where as the same deals are being offered by several other networks anyway.

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4 replies

WelshPaul
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Userlevel 6
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Hi @Ccordo01,

Are you still tied to a contract with regards to the 1st SIM?

For all things VoIP - www.ukvoipforums.com
C
Rank

No, contract has ended - I see a few plans I can switch to but not the same plan I can get if I get a new one!

WelshPaul
Rank
Userlevel 6
Badge +2

Speak to a live agent on the link below:

https://www.idmobile.co.uk/live-chat

 

Request that they change your plan to the one you want. As long as it is a plan offered on the idmobile.co.uk website I don’t think there will be a problem. If they refuse, get a PAC and take your custom else where as the same deals are being offered by several other networks anyway.

For all things VoIP - www.ukvoipforums.com
Rory
Rank
Userlevel 4
Badge +6

Hi @Ccordo01, just checking in to see how you got on with the Live Chat team?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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