I want to change to a less data plan to save money as I am using my WiFi now. Why is it not letting me do this?
Question
why is it only letting me change to a higher plan?
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+26Account enquiries need someone from iD looking at your iD account.
Get immediate assistance using the online chat service at https://idmobile.co.uk/live-chat.
The iD agents are available until 8pm on weekdays (6pm at weekends).
Good luck.
Hey
If you’re on a 12 or 24-month contract, you’ll need to see out the full length of it under the terms/plan/monthly cost you agreed to when signing up.
Once you’ve seen out your contract, you’ll be able to switch to a lower plan, but not until such a time.
Thank you,
Rory
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