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my id app dont recognise my mobile number l

  • September 23, 2024
  • 1 reply
  • 41 views

When I've entered my email address into the app then my number  dob it says it those not recognise my details.

Best answer by Matthew T

@Keithmajorhelen - Have you followed the troubleshooting steps in this guide?

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • September 26, 2024

@Keithmajorhelen - Have you followed the troubleshooting steps in this guide?

Thanks.