I recently changed my email on the ID app, so I was logged out and asked to sign in with the new email, but when when attempting to log in with the original password it wasn’t accepting it, despite me not having changed it.
I have tried to reset my password using the forgotten password link, but when I enter my email address the emails aren’t coming through, even after pressing the re-send button multiple times.
I’ve tried this on multiple browsers but the issue persists, and I’ve also checked my spam emails and they aren’t landing there either.
Please can someone help me out with this because I really need to change my plan online, but I can’t do this without being able to sign in to my account
I can’t access the iD Mobile app or My Account Online. What should I do?
If you’re unable to access the iD Mobile app or My Account Online, simply contact us to update the email associated with your plan.
And from that contact us link it also states:
Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone to access our Automated Services, where you can:
Get Allowance & Balance information, make Outstanding Payments and answer Billing queries.
Upgrade your phone, Change your plan or Cancel your iD plan.
Register your Phone Lost or Stolen.
Get help with your iD Account.
Get help with recent purchases, returns or cancelled orders.
Find out about Roaming Charges.
And further down:
Tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter) or send us a Private Message. One of our team will get back to you as soon as they can.
And at the very bottom:
Alternatively, our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
I can’t access the iD Mobile app or My Account Online. What should I do?
If you’re unable to access the iD Mobile app or My Account Online, simply contact us to update the email associated with your plan.
And from that contact us link it also states:
Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone to access our Automated Services, where you can:
Get Allowance & Balance information, make Outstanding Payments and answer Billing queries.
Upgrade your phone, Change your plan or Cancel your iD plan.
Register your Phone Lost or Stolen.
Get help with your iD Account.
Get help with recent purchases, returns or cancelled orders.
Find out about Roaming Charges.
And further down:
Tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter) or send us a Private Message. One of our team will get back to you as soon as they can.
And at the very bottom:
Alternatively, our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
