Question

2 problems - No ID mobile data connection and can't log into app to find out why

  • 10 June 2024
  • 2 replies
  • 42 views
C
Rank

For 4 days I’ve had no connection to ID mobile on my phone and I can’t log into the app to get assistance.  I don’t know why it’s suddenly disappeared, I’ve had no problem for years.

I can’t log into the app.  I’ve tried to register for the new app but have only received one text with a verification code.  Unfortunately I couldn’t log with it as I was away from my phone.  Despite repeatedly requesting verification codes I’ve not received any others and I’m getting a bit desperate about how to resolve this, especially as I can’t seem to phone and talk to anyone about it either.  

Please can someone help me resolve this?

2 replies

Tom
Rank
Userlevel 7
Badge +5

Hi @ChickpeaCharlie32 

 

Sorry to hear this, do you still require assistance with this?

 

Have you tried a replacement SIM card?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
C
Rank

I posted another topic and someone else assisted thanks.  I’m returning the phone to google.

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