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For 4 days I’ve had no connection to ID mobile on my phone and I can’t log into the app to get assistance.  I don’t know why it’s suddenly disappeared, I’ve had no problem for years.

I can’t log into the app.  I’ve tried to register for the new app but have only received one text with a verification code.  Unfortunately I couldn’t log with it as I was away from my phone.  Despite repeatedly requesting verification codes I’ve not received any others and I’m getting a bit desperate about how to resolve this, especially as I can’t seem to phone and talk to anyone about it either.  

Please can someone help me resolve this?

Hi @ChickpeaCharlie32 

 

Sorry to hear this, do you still require assistance with this?

 

Have you tried a replacement SIM card?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

I posted another topic and someone else assisted thanks.  I’m returning the phone to google.

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