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Went to check my allowances on the app last night and had to go through the 3G/4G switchover. Online help no use whatsoever and now the app no longer works, it says unable to connect to iD Mobile. My main concern is that I received an email to say my new deal had been added to my account. I’ve not asked for a new deal or for anything to be added to my account and will not be paying for anything different to the contract I’ve had for over 5 years, without issue. I see, online, this has been a problem for over a year, please advise on a course of action to remedy it.

Hi @Eric Talbot,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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