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about samsung

  • June 24, 2025
  • 5 replies
  • 29 views
C
New Contributor

My Samsung phone is asking me activate there service & do I need to do that cos they saying they delete my account my services, I thought that that I have a account & service with id mobile so what's going on

Best answer by Tyler C

Hey there ​@clynn1982, Samsung are a phone manufacturer and iD Mobile is a mobile network. We wouldn’t delete anything Samsung related, neither would they delete anything iD Mobile related.

 

Thanks,

Tyler

    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 24, 2025

    Hello ​@clynn1982 

     

    Thanks for getting in touch.

    Samsung services would be different to the service we offer as your network. 

    Can you please confirm if you are getting this when setting up your handset or when you are attempting to access an app/store?

     

    Thanks, 

     

    Natalie 

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    C
    New Contributor
    • clynn1982
    • Author
    • New Contributor
    • June 24, 2025

    My phone is a Samsung but my contract is from id mobile so which service sud I listen to

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • June 26, 2025

    Hey there ​@clynn1982, can you please clarify what you’re trying to set up please?

     

    Thanks,

    Tyler

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    C
    New Contributor
    • clynn1982
    • Author
    • New Contributor
    • June 26, 2025

    I need to know is will my service & my account be deleted from Samsung because I'm with id mobile even though my phone is Samsung 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • June 30, 2025

    Hey there ​@clynn1982, Samsung are a phone manufacturer and iD Mobile is a mobile network. We wouldn’t delete anything Samsung related, neither would they delete anything iD Mobile related.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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