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abroad data being used by someone else!

  • July 20, 2024
  • 1 reply
  • 66 views

I’ve just had a painstaking live chat which the person was lovely however I believe my daughters day at has been stolen.

 

her roaming data has exceeded 30gb to 115gb.

We’ve not stepped foot out of the UK this year. I’ve been told I have to wait for a usage report. 
 

has anyone else had this! I don’t know whether it’s identity theft a data breach or something else entirely!

im so stunned!

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2024

Hey @Niamhsmum,

Has the team followed up on this request? Something definitely doesn’t sound right here.

Thanks.