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I am unable to access my account due to details not being recognised. Can you advise.

 

This appears to be an ongoing issue for a number of customers 

Thank you

Hi @Deesparkle 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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