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  • September 21, 2024
  • 1 reply
  • 29 views

Unable to access id account through the app to update payment details. Keep gat message something's gone wrong please try again. Been trying for several days only to get same message. I'm using my own home broadband which is working perfectly fine. This is urgent because I will be receiving a refund

 

 

 

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • September 24, 2024

Hi @Rosemary Haig,

Welcome to the Community!

Have you tried to access your account via your account online?

Please also try uninstall and reinstall the app and try again.

If you have any issues, please let us know.

 

Kash